octoja and DocBee
Native integration with the DocBee cloud ticket system.
What DocBee is
DocBee is a cloud ticket system for IT service providers. octoja brings its own interface for it, including customer import and mapping.
What the integration brings
- Set up the connection and check availability at any time
- Import the customer base from the target system
- Map octoja customers onto the structure in the target system
- Alerts create tickets, all-clears close them again
- Delivery log per message, including resending
What changes with DocBee
The interface is not the gain — what no longer happens by hand afterwards is.
An alert with context
The case carries the device, the customer and the check history with it, instead of merely quoting an error message.
Automatic all-clear
When the check recovers, the matching case closes — which keeps the queue clean.
Users report for themselves
End users open cases straight from the agent on their device; device and site are already attached.
One picture across all tenants
octoja remains the source for device state, DocBee for communication — without maintaining both.
Connected in three steps
We walk through the exact sequence together during trial access.
Define the alert channel
You decide which checks create a ticket at all — by severity and hit rate, not on every blip.
Set service hours
Set weekdays and times per channel. Into the ticket system during the day, by phone to the on-call engineer at night.
Verify the mapping
Map customers and sites from octoja onto the structure in the target system so the ticket lands with the right tenant.
Other systems in the German market
See the DocBee integration against your own estate
During trial access we set up the alert channel together and you check on real devices whether the ticket arrives the way your dispatch needs it.