octoja and c-entron Service-Board
Native integration with the c-entron Service-Board.
What c-entron Service-Board is
c-entron is an ERP and service board system for IT service providers. octoja addresses the Service-Board directly, through its own interface.
What the integration brings
- Set up the connection and check availability at any time
- Import the customer base from the target system
- Map octoja customers onto the structure in the target system
- Alerts create tickets, all-clears close them again
- Delivery log per message, including resending
What changes with c-entron Service-Board
The interface is not the gain — what no longer happens by hand afterwards is.
One case instead of two systems
The alert from monitoring appears where your dispatch already works.
Import and map the customer base
Take customers from c-entron and link them to the tenants in octoja — the mapping does not get lost in the handover.
Rule-based instead of blanket
Which alert creates a case at all is your decision, by severity and hit rate.
Service hours respected
Into the Service-Board during the day, by phone to the on-call engineer at night. Alerts outside those hours are held back rather than dropped.
Connected in three steps
We walk through the exact sequence together during trial access.
Define the alert channel
You decide which checks create a ticket at all — by severity and hit rate, not on every blip.
Set service hours
Set weekdays and times per channel. Into the ticket system during the day, by phone to the on-call engineer at night.
Verify the mapping
Map customers and sites from octoja onto the structure in the target system so the ticket lands with the right tenant.
Other systems in the German market
See the c-entron Service-Board integration against your own estate
During trial access we set up the alert channel together and you check on real devices whether the ticket arrives the way your dispatch needs it.